Feedback Solutions for Banks.

With so many banks and banking services available, it’s more important than ever to understand and develop relationships with your existing customers to remain competitive and improve long-term customer loyalty.

With the help of a Voice of the Customer program, banks can:

Gain a deeper understanding of customers

Improve services

Improve the customer experience and increase satisfaction ratings

Further enhance value

Inquisium’s Voice of the Customer solution empowers banks to effectively and efficiently gather customer feedback that drives better insights.

By streamlining this process, banks can better understand what customers want, and increase satisfaction in the process. Inquisium provides banks with all of the resources needed to listen and respond to customers in real-time and improve customer retention rates.

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Better Benefits for Banks:

  • Gather customer feedback immediately after a transaction

  • Gain insights on what drives satisfaction, loyalty and engagement

  • Uncover gaps in bank offerings and services

  • Develop and maintain strong customer relationships to create the human connection customers seek

  • Automatically share reports with internal stakeholders

  • Leverage feedback to drive future strategy and action plans

Benefits for Banks

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77% of customers are satisfied enough with their banking relationship to recommend their primary provider.

EY, Global Consumer Banking Survey 2014