Building great guest relationships is not just a matter of functional execution, it’s about building a personal connection. Truly loyal and engaged guests make decisions about where to stay based on emotion, which has little to do with price. In fact, engaged guests usually are willing to pay more and use more services and amenities than the average guest.
With the help of a guest feedback program, hotels can get a better understanding of the guest experience and far beyond whether or not the room was clean. They can:
Determine how and why guests decided to stay at their property
Understand what spurs their emotional attachment to the property
Act on the feedback to make improvements to the overall experience
Inquisium’s guest feedback solution empowers hotels to effectively and efficiently gather guest intelligence. By continuously collecting feedback, hotels can stay in touch with guests and identify their needs, wants and concerns.
Improve guest response, recall and accuracy by reaching out to guests as the experience occurs
Track property performance on key indicators over time
Gain actionable insight on what drives satisfaction, loyalty and engagement
Uncover gaps between guest needs and property offerings
Learn how to build engaged guest relationships that directly improve property performance
Selectively and flexibly share reports with internal stakeholders
Garner more positive reviews with the Inquisium TripAdvisor integration