Hospitality Feedback

Bring Guest and Group Business Insights to Life

With Inquisium, you can run quick and simple guest satisfaction surveys and employee surveys to improve your property. Measure key components of guest, group and employee feedback with one comprehensive solution that tracks satisfaction and loyalty, and generates more ROI for your hotel or resort properties.

Hospitality Feedback Programs


Today, one thing’s for sure. If guests have a bad stay or travel experience, you’re going to hear about it—and it probably won’t end there. They will take to the web to make sure future guests know about their sub-par experiences. But all of that can be prevented by collecting feedback immediately after the conclusion of their stay. You’ll be able to apologize for any less-than-stellar moments, take their suggestions into account, and turn negative experiences into opportunities. This raises satisfaction levels, cultivates guest loyalty and, ultimately, increases revenue.

And it doesn’t end there. The same can be said for the meeting planners that bring group business to your property. By collecting their feedback, you can determine how your hotel can best meet planner needs and win their future business. It is easier than ever to survey these audiences with Inquisium’s solutions for hoteliers.

Between guest feedback and group feedback, you have a winning combination that leads to increased satisfaction, repeat business and some serious ROI.

Hospitality Feedback Features

TripAdvisor Integration

After their stay, guests have the ability to leave positive feedback via our TripAdvisor integration after completing a guest satisfaction survey.

Net Promoter Score

Measure guest satisfaction and gauge a property’s health with a single question. Are you a promoter or a detractor?

Survey Creation

Create guest satisfaction surveys from scratch or save time with pre-loaded question libraries and pre-built templates.

Advanced Survey Logic

Personalize the survey-taking experience for increased completion rates and more relevant data. Choose from seven types of logic.

Text Analytics

Categorize, quantify and analyze open-ended text responses without the pain of coding.

Alerts

Respond instantly to employee feedback with the use of real-time email alerts.