CAPTURE AND RESPOND TO FEEDBACK IN REAL-TIME.

Feedback is a popular topic. Why? Bottom line, it’s all about the bottom line. Happy and engaged customers, employees and other vocal constituents are more likely to recommend your services, your company or your brand based on timely resolution and a positive experience. If you simply close the loop to address their concerns quickly and with ease, it can lead to improved satisfaction, increased engagement and ultimately deeper loyalty

Get to the root of negative (or positive) feedback in real-time by properly closing the loop. Inquisium’s Closed Loop Workflow makes it easier than ever to deploy and automate workflows that positively impact your business.

FEEDBACK IS A POPULAR TOPIC. WHY? BOTTOM LINE, IT’S ALL ABOUT THE BOTTOM LINE.

Customer Interaction

NOTIFICATIONS

Get notified instantly when a task is assigned, with details about the task.

CENTRALIZED TASK MANAGEMENT

Task assignee can access all tasks assigned to them across different surveys via a secure portal.

DEADLINES

Specify and set deadlines for tasks to track progress where overdue tasks will be brought to a user’s attention.

FLEXIBILITY AND CUSTOMIZATION

Tasks can be configured to take sequential or parallel paths to address complex workflows.

UNLIMITED TASKS

Create any number of tasks in a workflow based on a business case.

TASK STATUSES

Task assignees can review and update task statuses in real-time.

WORKFLOW HISTORY

Task assignees can view actions taken and add comments directly to previous tasks to see workflow progression.

SECURITY

Respondent contact information can be hidden from the response so the task assignee can correctly manage contact information.

INSIGHTS

Workflow admins have the ability to view all triggered workflows, filter by statuses and view action details taken from each task giving full control and visibility.

Customer Feedback

CLOSED LOOP WORKFLOW USE CASES

  • Voice of the Customer Programs

  • Customer Service and Support Resolution

  • Voice of the Employee Programs